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FAQs

 
Community Addiction Services of Niagara   

Q:
I want to go to residential treatment (rehab).  What steps must I take?
A: Most treatment programs require that you have an “assessment” done before you can apply to enter their program.  Our agency can do a provincially standardized “assessment” for you at no cost. 

Q:
I need treatment as soon as possible.  What is the quickest way to get help?
A: The fastest way to access services is through our Walk-in service.  It is available on Monday, Wednesday and Friday between 9am-11am.  The office opens at 8:30am.  There are normally 4 spots available on each Walk-in day.  
 
Q: What is the difference between the walk-in service and a scheduled appointment? 
A: There is no difference in the actual service that you will receive during your first session.  The walk-in service is more suitable for those that do not wish to wait for a scheduled appointment, which may be several weeks away.  Walk-in service requires that individuals have enough time that morning in the case of a lengthy wait (i.e. the walk-in service is first come, first served). 

Q:
Are you the same type of service as a detox centre?

A: No, our service is not meant to deal with crises or 24 hour care.  Individuals who show up at our service under the influence of alcohol or drugs will not be seen.  If you require immediate assistance, please contact your nearest detox centre or hospital emergency service. 

Q:
Is there a cost for any of the services?

A: No, the service is free.  Funding is provided by the Ontario Ministry of Health and Long Term Care. 

Q:
Do I need a referral to attend for an assessment?
A: No referral is required; self referrals are welcome. 

Q: What are the age limits for your service?
A: Individuals of any age can receive services from this agency. 

Q:
Can I bring someone with me?

A: Yes, you may bring anyone you like with you, as long as you are comfortable with having them with you in your counselling session. 

Q:
What if someone doesn’t want to come…is there a way to force them?

A: No, our service is provided to individuals who attend willingly.  We may suggest the person concerned come in to speak with a counsellor to get some ideas on how they may approach the issue. 

Q:
Where is your main office located?

A: Our main office is located in St. Catharines at 60 James Street. The building is on the corner of James St. and King St. with the entrance on James St..  Our office is on the fourth floor, Suite 401. 

Q:
Where do I park?

A: Parking is available at metered spots on nearby streets, in the market square or in the new parking garage between Garden Park and Carlisle St.   

Q:
Is the service confidential?

A: Yes, all information is kept in the strictest confidence.  A counsellor will explain our confidentiality policies to you during your first appointment.

Q: Where can I get more infomation on the merger that happened between NADAS and ADTC?
A: CLICK HERE to find out more details about how CAS-N came to be.

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